INFO PAGE COVID-19

Winter season 2021/22

FINALLY EXPERIENCE GERBER HOTELS MOMENTS AGAIN

We do our utmost to ensure a carefree stay in our establishments and may we share with you some arguments for a safe vacation with us in Kühtai:

SAFETY & HEALTH CONCEPT

Measures taken by the Federal Government & information on entering Austria

Since 08.11.2021 and also in the future, according to safety measures, the 2 G rule (vaccinated/recovered) applies for all people aged 16 and over throughout Austria for gastronomy, hotels and sports and leisure facilities (also for cable cars).


For children & young people up to and including 15 years the following proof obligation applies:.

  • Children up to and including 11 years are exempt from the G proof requirement
  • For children and young people from 12-15 years the Ninja Pass or Holiday Ninja Pass* applies. The Holiday Ninja Pass is equivalent to a 2 G proof by means of documentation of serial tests. This means that at least 3 tests** (of which at least 2 x PCR) must be carried out within 5 days

*The Holiday Ninja Pass is available directly at the reception
**Rapid antigen tests are available at the reception. The free PCR test offer in Kühtai is also available to you. For this, only a quick and uncomplicated registration with creation of a user account via www.tiroltestet.at is required.


Further applies:

  • Wearing a FFP2 mask is required in the areas of general access. For children aged 7-14 years, a mouth-nose covering is also possible. Children up to 6 years of age are exempt from the mask wearing requirement
  • The FFP2 mask is also to be worn outdoors – where a distance of 2 metres is not possible. For example, in pedestrian zones, queues, group gatherings etc.
  • Night clubs incl. après-ski, standing and bar service are not allowed
  • The closing time for gastronomy is set at 10 p.m.


ENTRY to Austria
Entry to Austria is only possible for people with a valid 2-G certificate (vaccinated/recovered). In addition, the following regulations apply in order to avoid quarantine:

  • 2-G certificate RECOVERED: Entry with valid PCR test (72 hours)
  • 2-G certificate 2 TIMES VACCINATED: Entry with valid PCR test (72 hours)
  • 2-G certificate 3 TIMES VACCINATED: (=booster vaccination received): Entry without PCR test possible


This applies to all people aged 16 years and over. For children aged 12-15 years, an antigen test (24 hours) OR a PCR test (72 hours) is valid for entry. Children aged 0-11 years are exempt from the proof requirement.


Depending on the country, different or stricter conditions may apply. Therefore, please also obtain separate information from the foreign ministry of your home country.
We provide information to the best of our knowledge and belief, but we are not an authority with legally binding information. The websites of the European Commission and the Austrian Federal Ministry provide a good overview.


Status 24.01.2022

Arrival with the 2-G rule

A 2-G proof is RECOVERED (A recovery certificate is valid for 180 days) or VACCINATED (with an EMA-approved vaccine, the vaccination certificates are valid until for 270 days). People vaccinated with Janssen/Johnson&Johnson need a 2nd dose for a valid green passport!

From February 2022, the validity of the green passport will be reduced from nine to six months. This applies to those who have received the second vaccination. For those who have already received three vaccinations and are therefore boostered, the validity will remain at nine months until further notice.


For children & young people up to and including 15 years the following proof obligation applies:.

  • Children up to and including 11 years are exempt from the G proof requirement
  • For children and young people from 12-15 years the Ninja Pass or Holiday Ninja Pass* applies. The Holiday Ninja Pass is equivalent to a 2 G proof by means of documentation of serial tests. This means that at least 3 tests** (of which at least 2 x PCR) must be carried out within 5 days

*The Holiday Ninja Pass is available directly at the reception
**Rapid antigen tests are available at the reception. The free PCR test offer in Kühtai is also available to you. For this, only a quick and uncomplicated registration with creation of a user account via www.tiroltestet.at is required.


The valid 2-G proof or a valid antigen or PCR test for children aged 12-15 years must be provided at reception upon check in. We are not allowed to accommodate people without a valid proof.


HERE you will find a FAQ regarding: evidence of low epidemiological risk – the G-rule.


Wearing an FFP2 mask is obligatory in the generally accessible areas. Children aged 7-14 years may also wear an mouth-nose covering. Children up to 6 years of age are exempt from the mask regulation. The FFP2 mask is also to be worn outdoors – where a distance of 2 metres is not possible. For example, in pedestrian zones, queues, group gatherings etc.


Information on ENTRY to Austria can be found in the section above “MEASURES TAKEN BY THE FEDERAL GOVERNMENT & INFORMATION ON ENTERING AUSTRIA

Status 07.01.2022

Adjusted cancellation conditions for the 2021/22 season
  • Day of arrival between 02.12.2021-22.12.2021; up to and including 3 days before arrival
  • Day of arrival between 23.12.2021-07.01.2022; up to and including 8 days before arrival
  • Day of arrival between 08.01.2022-21.01.2022; up to and including 3 days before arrival
  • Day of arrival between 22.01.2022-18.03.2022; up to and including 8 days before arrival
  • Day of arrival between 19.03.2022-31.03.2022; up to and including 3 days before arrival
  • Day of arrival between 01.04.2022-18.04.2022; up to and including 8 days before arrival
  • Day of arrival between 19.04.2022-22.04.2022; up to and including 3 days before arrival


After expiry of the deadline free of charge, the cancellation fee is 90% of the arrangement price.
Special conditions apply to the Non Refundable Rate. Those are mentioned in your booking confirmation.


For all reservations from November 2022 our regular GTCs apply


Status 23.12.2021

HOTEL ROOM
  • Check in: From 3:00 pm your booked hotel room is ready for you to move in. If you already know exactly when you will be checking in with us, we would be very pleased if you could let us know in advance for organizational reasons.
  • Check out: Please leave your room until 11:00 am on the day of departure. We kindly ask you to respect this carefully, because this way we can guarantee the cleaning and disinfection intervals.


Your hotel room

  • Is cleaned with a fixed cleaning concept and only by our trained staff
  • Cleaning and disinfection of all areas is carried out with a fixed cleaning concept and only by our trained staff


Status 08.12.2021

CULINARY
  • Restaurant & Buffet – are open
    Buffets always take place in compliance with hygiene regulations and with the necessary distance

  • Hotel bar – temporarily closed
    Night clubs incl. après-ski, standing and bar service are not allowed

  • Lounge in the Mooshaus – is open

  • das Gerbers, fine Asian Cuisine – is open

  • Fondue evenings at the Drei Seen Hütte – take place on Tuesday and Thursday

  • Generally, there is a closing time of 10 p.m. for the gastronomy

  • Wearing a FFP2 mask is required in the areas of general access. For children aged 7-14 years, a mouth-nose covering is also possible. Children up to 6 years of age are exempt from the mask wearing requirement
  • Cleaning and disinfection of all areas is carried out with a fixed cleaning concept and only by our trained staff


    Status 22.12.2021
KIDS & FAMILY
  • MOOSClub (Mooshaus)
    “Ravensburger Spielewelt Kühtai” with supervision (from 4 years), has a high-performance ventilation system – is open

  • Teens Lounge (Mooshaus)
    from 12 years, has a high-performance ventilation system – is open

  • Cinema (Mooshaus)
    with excitement, fun & adventure, has a high performance ventilation system – is open

  • Playroom (Sporthotel and Alpenrose)
    with supervision from 4 years (Alpenrose) and without supervision (Sporthotel) – are open

  • Hand washing with children is provided both after entering the facility (min. 30 sec.), and regularly during care
  • Age-appropriate education about hygiene (coughing/sneezing) is provided
  • The rooms are regularly ventilated by hand in spite of high performance ventilation
  • If the children show signs of illness, it is imperative that they stay away from the childcare and report it immediately to the reception
  • Cleaning and disinfection of all areas is carried out with a defined cleaning concept and exclusively by our trained staff

  • Wearing a FFP2 mask is required in the areas of general access. For children aged 7-14 years, a mouth-nose covering is also possible. Children up to 6 years of age are exempt from the mask wearing requirement
  • Cleaning and disinfection of all areas is carried out with a fixed cleaning concept and only by our trained staff


    Status 08.12.2021
SPA & WELLNESS
  • The SPA & Wellness area is open and can be used without restrictions
  • Massages, cosmetic treatments, Byonik & Slimyonik as well as beauty and vitality treatments also take place. We kindly ask you to make an appointment or online reservation in time
  • All areas of SPA & Wellness are available for our hotel guests only

  • Wearing a FFP2 mask is required in the areas of general access. For children aged 7-14 years, a mouth-nose covering is also possible. Children up to 6 years of age are exempt from the mask wearing requirement
  • Cleaning and disinfection of all areas is carried out with a fixed cleaning concept and only by our trained staff


Status 08.12.2021

ACTIVITIES
  • GERBER SPORTS – open

  • Drei Seen Hütte – open

  • Pizzeria da Bruno – open

  • Skiresort Kühtai – open

  • The Ziesel – can be reserved through our partner Robert Schweighofer of the Offroad Arena in Axams at office@arena-x.at or +43 677 62074446

  • Wearing a FFP2 mask is required in the areas of general access. For children aged 7-14 years, a mouth-nose covering is also possible. Children up to 6 years of age are exempt from the mask wearing requirement
  • Cleaning and disinfection of all areas is carried out with a fixed cleaning concept and only by our trained staff


Status 18.12.2021

GERBER CARD / GERBER CARD GOLD
  • GERBER CARD
    Upon arrival you will receive your GERBER CARD. It will accompany you throughout your entire skiing vacation, because in addition to your room card and ski pass, it can also be used as a cashless payment method in all Gerber resorts in Kühtai at + 2000 meters. Pay for everything with one card: From a drink in a deck chair at the Drei Seen Hütte, lunch at the à la carte restaurant on the sun terrace at the Mooshaus****s winter resort, or would you rather enjoy the Alpenrose**** buffet world, over an original Italian pizza at Da Bruno, a midday snack at the Sporthotel Kühtai, extravagant sushi at das Gerbers in the evening followed by a cocktail at Bar 2020, to shopping and ski rentals at GERBER SPORTS. AND the best is at the end: With the GERBER CARD you get a 10% discount on meals in all Gerber restaurants.


Facts

  • Room key
  • Ski pass
  • Cashless payment in all Gerber resorts: Mooshaus **** s, Alpenrose ****, Sporthotel ****, Pizzeria Da Bruno, Drei Seen Hütte, das Gerbers – Fine Asian Cuisine, Bar 2020, GERBER SPORTS
  • 10% discount on all meals in the Gerber Hotels restaurants
  • 10% discount on shopping in the GERBER SPORTS sports shop
  • 13% discount on ski rental in the GERBER SPORTS sports shop


  • GERBER CARD GOLD
    Enjoy an all-inclusive vacation in Kühtai
    In addition to the classic GERBER CARD there is a new highlight for our guests. Enjoy unlimited vacation experience ultra all inclusive with our new GERBER CARD GOLD. From a stay of 3 nights, you can purchase the card and receive not only your room key, but enjoy unlimited vacation fun in all our establishments.


Experience the following services with the GERBER CARD GOLD.
(valid on the day of arrival, not on the day of departure)

  • room key
  • Food & drinks in the Hotel Alpenrose, Hotel Mooshaus, Sporthotel Kühtai, da Bruno, Bar 2020 and at the Drei Seen Hütte
  • Ski rental at GERBER SPORTS
  • Ski pass for your stay
  • A wine tasting in the skylounge at the Mooshaus
  • A fondue evening at the Drei Seen Hütte (number of tables limited)
  • A visit to the Gerbers – Fine Asian Cuisine (table-number limited)
  • One massage or cosmetic treatment of your choice
  • Minus 10% discount on a purchase at GERBER SPORTS
  • Cashless payment during your vacation for shopping & wellness in the GERBER HOTEL locations
EMPLOYEES
  • Our employees are subject to the 2-G rule (recovered, vaccinated)
  • Our employees are regularly tested for Covid-19 despite the 2-G rule
  • The wearing of a FFP2 mask is mandatory in the generally accessible areas
  • Work is absolutely prohibited at the slightest sign of symptoms or elevated temperature
  • We train our own Covid-19 supervisors in order to guarantee the highest level of safety for our guests
  • Our own staff app regarding further education and hygienic measures
  • Our high safety and hygiene standards are continuously discussed with our employees and adapted if necessary


Status 18.12.2021

COVID-19 INFECTION DURING YOUR VACATION

If any signs of infection appear during your stay, we ask you to immediately go to your room with your whole family and call the reception.
In case of severe symptoms the doctor, Dr. Austad or the ambulance will be called. Otherwise, a PCR test will be performed in your room as soon as possible. Until the result, please stay at the room.


*If the test is positive, we highly recommend that you return home or comply with the official requirements for this trip.

For you & the health of our employees

We are SAFE SERVICE®

We take our role as a responsible host seriously and use the “SAFE SERVICE” learning app as a modern training tool for our employees*. Our operation has successfully completed the digital training on safety topics such as protective measures, distance rules, hygiene, or contactless customer experience. In this way, we live SAFE SERVICE® internally and are always up to date on the precautionary and safety measures to be implemented for our guests.

NOTICE

Despite the greatest possible care, we cannot guarantee completeness and accuracy. Since the situation can also change, please check with the Ministry of Foreign Affairs of your home country for the currently applicable regulations if necessary. We as a hotel are not an official authority and can therefore not provide any legally binding information.

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