Covid-19 / Corona Virus

The GERBER HOTELS want to make a significant contribution to making Austria the safest holiday country in the world

Austria is currently in the 3rd lockdown due to the Corona pandemic. The federal government and the Ministry of Health have decided on Sunday, 17.01.2021, the extension of the lockdown until at least 7 February 2021.
Tourism, and therefore restaurants and hotels will remain closed until the end of February. Mid-February will be evaluated and a decision should be made whether an opening in March is possible.

We are currently holding intensive discussions in management and the executive board on the next steps in our operations.

Registration obligation for travel to Austria from Friday 15.01.2020.

The corresponding PTC form will soon be available on the website www.oesterreich.gv.at in German and English. As of January 15, i.e. Friday, entrants are obliged to present the confirmation of transmission from the PTC system electronically or in printed form during a check.

Safety & Health Concept Corona / Covid - 19

SAFE HOLIDAY / CANCELLATION POLICY

The general rule

  • Adults and children from 6 years of age must wear their own mouth and nose protection in the hotel. Certain areas can be excluded – detailed information on this is given or posted in the individual areas.
  • When entering all rooms, please keep a safety distance of two meters from other people (does not apply to people who live in the same household)
  • The cleaning and disinfection of all areas takes place with a fixed cleaning concept and exclusively by our trained employees.
  • If symptoms occur during your stay, you must not leave the room and inform the reception immediately.



Before your arrival
  • Receive news from us with information and recommendations for a successful winter holiday with us.
  • We will also inform you about points to be observed when dealing with Covid-19 in our company.
    Sign up for the newsletter Here.
  • Please note (potential) entry restrictions or any obligations to carry medical certificates with you upon entry. The website of the European Commission offers a good overview.



Cancellation

You always have the option to cancel free of charge up to 2 or 7 days before arrival.

  • Arrival 01.03.2021-26.03.2021; Cancellation free of charge up to 2 days before arrival
  • Arrival 27.03.2021-03.04.2021; Cancellation free of charge up to 7 days before arrival
  • Arrival 04.04.2021-17.04.2021; Cancellation free of charge up to 2 days before arrival

» Here you will also find all information on the measures taken by the holiday region Tyrol.

ARRIVAL & DEPARTURE / HOTEL ROOM
  • Adults and children from 6 years of age must wear their own Mouth and nose protection to and from the lobby and reception.
  • When entering the area and in all of the named areas, a distance of at least 1 meter must be maintained from people who do not live in the same household.
  • You will be measured for increased temperature by our trained staff on your arrival and also regularly during your stay (clinical thermometer with laser)
  • Check in: Your booked hotel room will be ready for you to move into from 3 p.m. If you already know exactly when you will check in with us, we would be very grateful for organizational reasons if you could let us know.
  • Check out: Please vacate your room by 11 a.m. on the day of departure. We kindly ask you to observe this conscientiously, because this way we can guarantee the cleaning and disinfection intervals.
  • Please do not shake hands or hug. We would be happy to receive and say goodbye to you with a warm smile
  • If you have to wait for your arrival or departure in our lobby, please take a seat in our lounge opposite the reception. There is no Mouth and nose protection obligation on the seats.

Your hotel room
  • Is cleaned with a specified cleaning concept and exclusively by our trained staff.
  • Only the maid or housekeeper is allowed to be alone in the room during cleaning.
KIDS & FAMILY

  • Your own Mouth and nose protection is to be worn by adults and children from 6 years of age to and from the areas listed below.
  • When entering the area and in all of the named areas, a distance of at least 1 meter must be maintained from people who do not live in the same household.



MOOSClub (Mooshaus)
Ravensburger Spielewelt Kühtai with supervision (from 4 years), has a high-performance ventilation system – is open
Teens Lounge (Mooshaus)
with supervision for teens (from 12 years), has a high-performance ventilation system – is open
Movie theater
with excitement, fun & adventure, has a high-performance ventilation system – is open
Sporthotel and Alpenrose playroom
The playrooms are open

  • The Mouth and nose protection is to be worn by educators and parents when exchanging information with one another.
  • Hand washing with children is planned after entering the facility (at least 30 seconds) and regularly during the care.
  • There is an age-appropriate education about hygiene (coughing / sneezing).
  • The rooms are regularly ventilated by hand despite high-performance ventilation.
  • If the children show signs of illness: Absolutely not attend childcare and report to reception immediately!
  • The cleaning and disinfection of all areas takes place with a fixed cleaning concept and exclusively by our trained employees.
CONTACTLESS PAYMENT / GERBER CARD

Upon arrival, GERBER HOTELS guests receive a special card as a room key: the GERBER CARD. It accompanies the guest throughout the entire ski holiday because, in addition to the ski pass, it can also be used as a cashless payment method in all Gerber businesses in Kühtai at 2,020 m.

Pay for everything with one card: from a drink in a deck chair at the Drei Seen Hütte, lunch in the à la carte restaurant on the sun terrace in the winter resort Mooshaus **** s or, if you prefer, in the Alpenrose **** buffet world with an original Italian pizza in the Da Bruno, a lunch snack in the Sporthotel Kühtai, in the evening extravagant sushi in the Gerbers followed by a cocktail in the bar 2020 to shopping and ski rental in the GERBER SPORTS.

AND the best comes for last: With the GERBER CARD you get a 10% discount on meals in all Gerber businesses.

Facts

  • Room key
  • Ski pass
  • Cashless payment in all Gerber establishments: Mooshaus **** s, Alpenrose ****, Sporthotel ****, Pizzeria Da Bruno, Drei Seen Hütte, das Gerbers – Fine Asian Cuisine, Bar 2020, GERBER SPORTS
  • 10% discount on all meals in the Gerber Hotels restaurants
  • 10% discount on ski rental and shopping in the GERBER SPORTS sports shop



GERBER CARD Gold
Enjoy all inclusive holidays in Kühtai
In addition to the classic Gerber Card, there will be a new highlight for our guests for the first time in the 2019/2020 winter season. Enjoy a limitless holiday experience ultra all inclusive with our new GERBER CARD GOLD. From a stay of 3 nights you can purchase the GCG and not only receive your room key, but also enjoy unlimited holiday fun in all of our establishments


Experience the following services with the GERBER CARD GOLD
(valid on the day of arrival, not on the day of departure)

  • Room key
  • Food & drinks in the Hotel Alpenrose, Hotel Mooshaus, Sporthotel Kühtai, da Bruno, Bar 2020 and at the Drei Seen Hütte
  • Ski rental at GERBER SPORTS
  • Ski pass for your stay
  • A wine tasting in the Skylounge in the Mooshaus
  • A fondue evening at the Drei Seen Hütte (limited number of tables)
  • A visit to das Gerbers – Fine Asian Cuisine (limited number of tables)
  • A massage or cosmetic treatment of your choice
  • Minus 10% discount on a purchase at GERBER SPORTS
  • Cashless payment during your vacation for shopping & wellness in the GERBER HOTEL establishments
SPA & WELLNESS

The spa & wellness area is reserved for our hotel guests.

The Mouth and nose protection must be worn in the spa & wellness area. Damp areas such as showers and swimming pools are excluded.
When entering the area and in all of the named areas, a distance of at least 1 meter must be maintained from people who do not live in the same household.


Sauna and Relax

  • Finnish sauna, steam bath, herbal bath, bio sauna, infrared cabins in all 3 hotels are open
  • The restriction provides for a minimum distance of 1m.
  • The steam bath is only available for single use or for use with people from your own family.
  • The saunas, baths and cabins have a maximum person capacity due to the distance rules. This is indicated in front of the respective cabin.



Pools
  • All pools are open
  • Here, too, the distance rules and the associated maximum number of people must be observed – these can be found in front of the individual pools.



Relaxation areas
  • All relaxation areas are open.
  • The distance rules and the associated maximum number of people must also be observed here.
  • A minimum distance of 1m also applies between the couches. No Mouth and nose protection have to be worn on the couch.



Beauty and massages
  • Massages, cosmetic treatments, Byonik & Slimyonik as well as beauty and vitality treatments – take place
  • Our employees wear mouth and nose protection.
  • We ask that you make an appointment or make an online reservation in good time

The cleaning and disinfection of all areas takes place with a fixed cleaning concept and exclusively by our trained employees.

ACTIVITIES

GERBER SPORTS

  • Sports shop, ski rental, ski school – are open
  • Your own mouth and nose protection is to be worn by adults and children from 6 years.
  • When entering the area and in all of the named areas, a distance of at least 1 meter must be maintained from people who do not live in the same household.
  • There may be restrictions due to the distance rules in the area of ​​person capacities in the shop. The maximum number of people will be specified before the entrance or communicated by our employees. In this case we kindly ask you to follow the instructions of the staff politely.
  • A ski course group can currently consist of a maximum of 10 people (including ski instructors)

Use the online reservation now directly, by email or by phone. You can cancel your equipment free of charge up to the day of arrival.

Drei Seen Hütte

  • Our hut in the middle of the slopes – is open
  • Reduced capacity, which is carefully controlled
  • Exclusively for our GERBER HOTELS guests: Our fondue evenings on Tuesday and Thursday at the Drei Seen Hütte
  • Adults and children aged 6 and over must wear their own mouth and nose protection in the snow groomer's cabin and outside the assigned seat.
  • When entering the area and in all of the named areas, a distance of at least 1 meter must be maintained from people who do not live in the same household.
  • There may be restrictions due to the distance rules in the area of ​​passenger capacities in the snow groomer and in the hut.
  • The maximum number of people is communicated with a notice at the entrance or by the reception. We ask you to follow the instructions of the staff.
  • The cleaning and disinfection of all areas takes place with a fixed cleaning concept and exclusively by our trained employees.


The Ziesel

  • Can still be booked through our partner Robert Schweighofer from the Offroad Arena in Axams.
  • We ask for direct contact at “office@arena-x.at”: mailto: office@arena-x.at or +43 677 62074446

CULINARY
  • The half-board area (breakfast & dinner) is reserved for our hotel guests. (Moss house)
  • Adults and children aged 6 and over must wear their own MNS outside of the assigned seat.
  • When entering the area and in all of the named areas, a distance of at least 1 meter must be maintained from people who do not live in the same household.

Restaurant & Buffet

  • Dining room for the breakfast buffet and dinner
  • Buffets take place in compliance with hygiene regulations (hand disinfection and / or the disposable gloves) and with the necessary spacing.
  • We ask everyone to wear their own mouth and nose protection every time they go to the buffet and to disinfect their hands on the disinfectant dispensers and / or to use disposable gloves



das Gerbers – Fine Asian Cuisine with a view of the summit is open

Maximum number of people at a table: 10 people
The tables are placed in such a way that there is a distance of at least 1 meter from people who do not live in the same household. We thank you for your understanding that specific table requests are not possible due to the minimum clearances to be observed.

Bar & Lounge

  • In the indoor area, the consumption of food and drinks is only permitted at seats. The seats at the bar are therefore only limited or cannot be used if the measure is expanded.

The cleaning and disinfection of all areas takes place with a fixed cleaning concept and exclusively by our trained employees.

EMPLOYEES
  • Our employees are regularly tested for Covid-19
  • At the slightest sign of symptoms or increased temperature, work is strictly prohibited
  • We train our own Covid-19 officers in our companies to guarantee our guests the highest level of safety
  • Own employee app for training and hygiene measures
  • Mouth and nose protection is mandatory for all of our employees
  • Our high safety and hygiene standards are continuously discussed with our employees and adapted if necessary
COVID-19 INFECTION DURING YOUR HOLIDAY

Arrival
When you arrive, our trained staff or Covid-19 representative will measure you for increased temperature (measurement using a laser thermometer or thermal camera)

If you or a family member has an elevated temperature (over 38 degrees Celsius) or other clear symptoms, we ask you to contact our Kühtai doctor (Dr. Erik Austad). A Covid-19 rapid test will then be carried out on you there. If the test is positive, we expressly recommend starting the journey home or complying with the official requirements for this trip. There is also the possibility to spend a 10-day quarantine in a safehouse in Innsbruck, which is specially set up by the State of Tyrol. We are also constantly working on internal solutions to guarantee our guests a process as uncomplicated as possible. Please note that according to the regulation, your entire family must then be in quarantine.

During your stay
If there are signs of an infection during your stay or if one of our Covid – 19 officers detects an increased temperature in you, we ask you to go to your room immediately with your whole family. Dr. Austad will then carry out a Covid-19 test in your room as soon as possible. If the test is positive, we expressly recommend starting the journey home or complying with the official requirements for this trip. There is also the possibility to spend a 10-day quarantine in a safehouse in Innsbruck, which is specially set up by the State of Tyrol. We are also constantly working on internal solutions to guarantee our guests a process as uncomplicated as possible. Please note that according to the regulation, your entire family must then be in quarantine.

If you arrive outside of Dr. Austad's business hours, you have the option of doing a Covid-19 rapid test in our hotel. The test must be carried out by our specially trained staff.

KÜHTAI - SMALL BUT NICE

The Kühtai is a manageable place and is located at 2,020 meters above sea level in the Sellraintal. With almost 2,000 guest beds, there has been a conscious focus on slowing down and resting for years. Crowds of people are also avoided on the ski slopes due to the very high transport capacities at the lifts. Queuing is a foreign word here. So look forward to quiet and relaxing days with friends or family when you spend your vacation in one of Austria's most snow-sure ski areas.

Advantages that you can already enjoy in Kühtai

  • Access to the ski area can be made from practically any of our facilities in Kühtai. In this way, large gatherings of people are avoided from the outset.
  • No direct contact is necessary with our cashiers, who are separated by glass.
  • With our railways, especially the new GaisKogelBahn, KaiserBahn, DreiSeenBahn, HochAlterBahn, HoheMutBahn and WiesBergBahn, the legal requirements regarding the number of guests can be met.
  • A constant supply of fresh air is guaranteed in the KaiserBahn gondolas.
  • The travel times of our systems are max. 5-10 minutes and are thus well below the 15 minute contact limit.

Additional measures we take for your safety


Mountain railways & general information

  • The number of people per chair / cabin is adhered to as required by law.
  • Gondolas and armchairs are disinfected according to regulations.
  • Hand hygiene products are available in all toilet facilities, hand disinfectants are available at the cash registers and in all toilet facilities.
  • Mouth and nose protection is mandatory in the following areas:
    - In the station or waiting area as well as while traveling on the cable cars and lifts
    - In the ski bus
    - A multifunctional towel in the Kühtai design (Buff) is available for € 2 at the ticket offices of the Kühtai mountain railways
    - In addition to conventional masks, multifunctional towels, ski masks, bandanas, buffs, tube scarves, etc. are also used as mouth and nose protection. It is important that the mouth and nose are completely covered so that the spread of droplets when speaking, coughing and sneezing is avoided.
  • We recommend that you buy your ski tickets online from home. Ski passes can also be purchased in most hotels.
  • We recommend that you visit huts and restaurants outside of peak hours if possible, i.e. before 12:00 or after 13:30.
  • You will find rules of conduct wherever they are necessary.
  • Wastewater monitoring is carried out in cooperation with the Tyrolean provincial government and the University of Innsbruck. These tests can point out the early detection of possible infections with high accuracy and thus contribute to a significant improvement in prevention.



Employees of Bergbahnen Kühtai

Bergbahnen Kühtai have developed their own rules of conduct for their employees:

  • All employees receive extensive hygiene and prevention training.
  • All employees are obliged to wear mouth and nose protection in contact with guests if the minimum distance is not observed.
  • The company doctor is involved in all health-related matters of our employees.

Current situation in Tyrol

You can find all information about the measures of the holiday region Tyrol -> Here

We are always there for you

It is our incentive that you feel comfortable with us despite the restrictions, because for GERBER HOTELS, safety and health in harmony with well-being is the top priority.

We see it as our task to keep you, dear guest, up to date. We are in constant contact with experts and colleagues and we hope, that the situation will normalize again soon. If there are changes regarding measures, openings or something else, you will find out on this page.

In these times of uncertainty, it goes without saying that we remain permanently available for you. If you have any further questions, you can contact us at any time:

Familie Gerber – 6183 Kühtai, Tirol/Austria
Tel. +43 5239 5207
Fax +43 5239 5207-999
info@gerberhotels.com

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